Delete your account
Nom Nom, by Castlebury Ventures.
You can delete your Nom Nom account from inside the app. It takes four taps.
In the app
Tap the Settings gear at the top right of the Cookbook, Plan or List. Settings opens on You.
Under Your account, tap the row showing your email address. It opens your account, where your password and sign-in methods are.
Scroll to the bottom and tap Delete my account.
The button changes to Tap again to delete my account, or to Delete my account anyway if the app has warned you about a yearly plan or a lifetime purchase. Tap it again to delete.
The steps are the same on Android and iPhone.
This can't be undone. To keep a copy first, tap Download your data on the same screen. It saves CSV files of your recipes, your cookbook and your meal history.
What gets deleted
- Your account and its sign-in methods.
- Your membership of every household, with your usage counts, feedback, member profile and requests to join.
- Any household where you were the last member with a sign-in, and everything in it, including a lifetime purchase.
A household you share with other members who have a sign-in stays with them, with its recipes, plan, shopping list and pantry. Meals you logged stay in its history as eaten by a former member.
Settings kept only on your phone, and the copy of your household's data the app keeps there, go when you uninstall the app. Your phone's own backup, to your Google account on Android or to iCloud on iPhone, can bring them back when you restore it.
What stays after deletion is in the privacy policy.
If you pay for Nom Nom
- A yearly plan bought on Android, through Google Play: if you pay for it, or it belongs to a household that's deleted because you were its last member with a sign-in, deleting your account makes us ask Google to stop its next payment. Google says a plan stopped this way can't be restored. If the household stays, it keeps the plan until the end of the period already paid for.
- A yearly plan bought on iPhone, through the App Store: deleting your account doesn't cancel it, even if the household is deleted too. Apple keeps charging the person who pays until they cancel it, in their iPhone's Settings › their name › Subscriptions.
- A lifetime purchase: it stays with a household its other members keep, and is lost with one that's deleted.
The app says what happens to the plan before you delete. For a yearly plan bought through Google Play, from version 145, it says when the paid period ends if it can, and offers Open Google Play; you can also cancel the plan yourself in Google Play. For one bought through the App Store, it offers Open Apple subscriptions.
If you can't get into the app
Lost the phone, or can't sign in? Email us and we'll delete it for you. Write from the address on the account if you can. If you can't, tell us what you can about the account, and we'll work out which one it is before deleting anything.
If you signed in with Apple, stopping Sign in with Apple for Nom Nom in your iPhone's Settings › your name › Sign in with Apple doesn't delete your Nom Nom data. Delete your account in the app, or email us.
We answer these ourselves, so allow a few days.